Easy tips for how to fix a key on a keyboard and more
Your computer setup is a well-honed machine, whether you use it for work, creative projects, or to play your favorite games. When something goes wrong with that setup, no matter how small, it can cause big problems — especially if the problem lies in something as fundamental as an input device. That’s why it’s essential to know how to fix keyboard problems when they arise.
Every keyboard is different. That said, certain issues are more likely to pop up than others. A little bit of knowledge, like how to fix a key on a keyboard, can go a long way toward helping you deal with these issues rather than needing to pay for expensive repairs or an all-new board.
How to fix keyboard issues
No matter what kind of keyboard problem you’re facing, your first step should always be to consult your keyboard’s official documentation.
If you didn’t save the user manual and warranty information that came with your board or don’t know where they are, you can probably find them by contacting the manufacturer’s customer support. You could also try a quick Google search; check the underside of your keyboard for a model number, then search for it along with the terms “manual” or “warranty” to find more specific matches. Your manual may contain troubleshooting steps for how to fix a keyboard of that particular model, so make sure you try those first.
It’s also important to understand what kind of user-level service your keyboard’s warranty permits. For instance, if you have a mechanical keyboard that was built for customization, it may be fine for you to remove a keycap to check for obstructions underneath. Yet doing so may void the warranty and risk damage for other kinds of boards. This is why it’s always essential to start any keyboard work by checking your board’s official documentation.
With that groundwork laid, here are some helpful tips for how to fix keyboard problems, starting with a handy solution to a tricky chicken-and-egg scenario.
Enable your on-screen keyboard for a temporary fix
Some keyboard issues will require you to adjust your system settings, or you may want to be able to use your computer before setting aside time for maintenance. Either task is easier said than done with a busted keyboard. Thankfully, bringing up your operating system’s on-screen keyboard will let you use your mouse to type in keys, or even use keys that are still working to manually select and input those that aren’t.
- For Windows users: If you’re already logged into your computer, access the Start Menu, then go to Settings, Accessibility or Ease of Access, then Keyboard. You should see an option that says Use the On-Screen Keyboard. Click the toggle next to it to enable it. If you aren’t logged in, select the Accessibility button in the lower-right of the sign-in screen and select On-Screen Keyboard.
- For Mac users: Select the Apple menu, then System Settings. Select Accessibility on the sidebar of the window that pops up, then Keyboard, then turn on Accessibility Keyboard.
My keyboard won’t connect to my device
You plug in your keyboard or turn it on, start typing, and nothing happens. It’s a frustrating issue, but here are two quick fixes that may get you typing again:
- Wired: For wired keyboards, the easiest solution is often to simply unplug your keyboard, wait a few seconds, and plug it back in again. When you do, ensure you’re plugging it into the right port. For instance, while USB-A was the reigning standard for computer peripherals for many years, the newer and smaller USB-C connection is rapidly supplanting it. Meanwhile, older keyboards may require a PS/2 port or adapter to connect.
- Wireless: If your wireless keyboard’s status lights indicate it’s turning on but won’t connect, you may need to reset your connection. If your keyboard uses Bluetooth, you could try heading to your device’s Bluetooth settings, finding the saved entry for your keyboard, and telling your device to “forget” the connection. Then follow the same pairing process you did the first time you connected your keyboard.
If those quick fixes don’t do the trick, you may need to use Device Manager on Windows or Keyboard Settings on Mac to find the device, remove it, and allow your computer to connect to the keyboard fresh again. You should also make sure both your device and the keyboard itself have been updated to ensure optimal compatibility; if your keyboard is able to connect to another device, use that device to find and install the latest official firmware update from the keyboard’s manufacturer.
My keyboard won’t turn on
Need to know how to fix keyboards that don’t even appear to turn on when you plug them in or activate their power? Here are a few steps to go through in turn:
- Make sure you know how your keyboard turns on. Some wireless keyboards have dedicated power switches, while others simply go into low-power states and reactivate when you press a key. Check your keyboard’s manual to make sure.
- If your keyboard has a wireless function, ensure its batteries are charged. Even a hybrid keyboard that can also be used while plugged in may need a small amount of charge before it will function through a wired connection.
- If any cables were provided with your keyboard, use those to charge or connect it. Not all USB cables deliver power and data in the same way; this way, you know cable compatibility is not the issue.
If you’ve tried all these steps and your keyboard still doesn’t appear to even power on, it may be time to contact customer service.
How to fix keyboard keys
Sometimes, everything about your keyboard works just fine, with the exception of one little key. Before you work out how to repair keyboard keys, make sure you try disconnecting the board (check the connectors for any signs of dust or damage) then reconnecting them. Often, that’s all you’ll need to get them functioning properly again.
- For mechanical keyboards: Use a dedicated puller tool to remove the malfunctioning key’s cap. Then, check the switch underneath for any sign of debris or damage. If your keyboard has hot-swappable switches, you can use a switch puller to pop the problem switch out and give it a closer check. If you have another switch on hand, try swapping it in to see if it works in the same spot. If it doesn’t, there may be a problem on the software side or with your keyboard’s printed circuit board (PCB).
- For non-mechanical keyboards: If your keyboard is built into a laptop, uses scissor-style switches, or has a membrane to register inputs, you may not be able to remove the keycap over the nonfunctional switch. Instead, try using a thin brush to remove any accumulated debris underneath or around the key.
The best way to address problems with your keyboard is to head them off ahead of time. Our guides to keyboard care and how to clean a keyboard can help you keep your keyboard working better for longer.
Try a keyboard that was built to last
Knowing how to fix a keyboard is an important skill for any computer user. Yet those who type to live deserve a high-quality board that was made with durability and reliability in mind.
HHKB Professional HYBRID keyboards are built to an exacting standard, with durable Topre switches that are made to last 50 million key presses while providing a satisfying and precise typing experience. These and other premium design choices have helped many HHKB boards serve their users for a decade or more without any issues. Meanwhile, HHKB’s intelligently refined keyboard layout makes it more efficient and ergonomic to use.
Find a new keyboard that’s built to work (and create and play) as hard as you do in the full range of high-end keyboards from HHKB.
Note: Information and external links are provided for your convenience and for educational purposes only, and should not be construed, or relied upon, as medical advice, treatment, or diagnosis. PFU America, Inc. makes no representations about the contents, features, or specifications on such third-party sites, software, and/or offerings (collectively “Third-Party Offerings”) and shall not be responsible for any loss or damage that may arise from your use of such Third-Party Offerings. Please consult with a licensed professional regarding your specific situation and health needs.